Shipping Information

Our aim is to get your order to you as swiftly as possible in excellent condition.  This take a little time, because most items are MADE TO ORDER, but we hope you agree that the wait is worth it.

So, if you've chosen your items, made your payment and received your Order Confirmation email, you're probably wondering what happens next, or more importantly when will my order arrive?  Here' what happens at Rodney Matthews Studios: 

1) We receive an email to say you've placed an order - thank you!

2) We start preparing your order ready for shipping:

Ordered a PRINT? 

Your print will either be produced in-house (at our base in Cheltenham, Gloucestershire) or by our award-winning printers (in Radstock, Somerset).  If we can do it in-house, turnaround time is quite quick - Sarah usually does this within 1 to 2 working days.  If not, we call our printers right away to add your print to our order.  We collect our orders weekly - it's a three hour round trip, but well worth it to ensure your print eventually arrives with you in pristine condition - turnaround time is usually 3 to 5 working days.  Your print is inspected by Rodney himself and he will only put his signature to it when he is completely happy with the quality.  Accompanied by protective tissue paper, Rodney will roll your print into a sturdy postal tube and hand-write your address ready for shipping.

Ordered a CALENDAR, GREETINGS CARD, MAGAZINE or PUZZLE? 

Ordered an original COLOUR PAINTING? 

3) Rodney or Sarah will take your package either to the Post Office or a reputable courier for shipping.

4) Sarah will mark your order as fulfilled on our system and will send you a Shipping Confirmation email - if you requested a tracked service, this is where you'll find those details.

6) Your order will then arrive according to the timescales below: