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Shipping Information

"Our aim is to get your order to you as swiftly as possible and in excellent condition.  This takes a little time because most items are made to order, but we hope you agree that the wait is worth it" - Sarah Matthews

 

1. URGENT ORDERS

2. ORDER PROCESSING TIMES

3. SHIPPING TIMES

4. CUSTOMS, DUTIES AND TAXES

5. MORE INFORMATION

 

1. URGENT ORDERS

We understand that sometimes an order is required urgently, birthdays creep up faster than expected for us too sometimes.  If this is the case, then please do get in touch.  We often arrange rush orders and will always try to get an item to you quicker if we can.  Email Sarah at sarah@rodneymatthewsstudios.com and we will do our best to make this possible. PANIC OVER!

2. ORDER PROCESSING TIMES

We handle all orders as quickly as possible, however some items do take longer than others.  

- Ordered a PRINT? 

With only a few exceptions, our prints are made to order.  Some of our smaller prints are produced in-house at our base in Cheltenham, UK.  Most however, are produced by award-winning printers, Pricelis Art, in Radstock, UK.  Turnaround time for prints is usually between 3 to 7 working days.  Seems like a long time?  Here's what happens:

  • We phone the printers as soon as your order comes in, so that they can add your print to our total order - like us they are only a small company of two, so they work feverishly!

  • We generally collect prints weekly - it's a three hour round trip, but well worth it to ensure your print eventually arrives with you in pristine condition.

  • Rodney himself inspects your print and will only put his signature on it if he is completely happy with the quality. 

  • Accompanied by protective tissue paper, Rodney will roll your print into a sturdy postal tube ready for shipping by Royal Mail.

- Ordered an ORIGINAL 1970s POSTER? 

Rodney has kept these posters in stock in wonderful condition for over forty years.  We try our best to ship them the same or next day. Rodney will roll your poster into a sturdy postal tube ready for shipping by Royal Mail

- Ordered a CALENDAR, GREETINGS CARD, NOTE CARD, BOOK, CD/VINYL or PUZZLE? 
We keep these items in stock and try our best to ship them the same or next day by Royal Mail.

- Ordered an original PENCIL DRAWING? 
Your pencil work will already be mounted and wrapped in cellophane.  Sarah will create a letter of authenticity, which Rodney will hand-sign and date.  Your original and letter of authenticity will packaged securely together by Sarah.  We try to ship originals within 1 to 3 days.  Using our discretion we may upgrade shipping from Royal Mail to a trusted courier company.

3. SHIPPING TIMES
The time your order takes to arrive depends upon your chosen shipping method:

- UK delivery aim:

  • Royal Mail 2nd Class - 2 to 3 working days

  • Royal Mail 1st Class - next day

  • Special Delivery Guaranteed - next day by 1pm

- Europe delivery aim:

  • Royal Mail International Standard - 3 to 5 working days

  • Royal Mail International Tracked/Signed - 3 to 5 working days

- Rest of World delivery aim:  

  • Royal Mail International Standard - 6 to 7 working days

  • Royal Mail International Tracked/Signed - 6 to 7 working days

4. CUSTOMS

To avoid delays in receiving your order, we will complete all necessary customs documents appropriate to the laws and regulations of the country of destination.  Some items may be subject to import taxes, customs duties, and/or fees imposed by the destination country, for which you will be responsible.

5. MORE INFORMATION

If for any reason you are concerned with shipping times or think that your order may have gone astray, then please contact Sarah at sarah@rodneymatthewsstudios.com and we will always work with you to resolve things as quickly as possible.

 

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