Shipping Information
"Our aim is to get your order to you as swiftly as possible and in excellent condition. This takes a little time because most items are made to order, but we hope you agree that the wait is worth it" - Sarah Matthews
You have chosen your items, made your payment, received your Order Confirmation email and now you are probably here to find out when your order will arrive?
First things first though, is your order urgent?
We understand that sometimes an order is required urgently, birthdays creep up faster than expected for us too sometimes. If this is the case, then please do get in touch. We often arrange rush orders and will always try to get an item to you quicker if we can. Email Sarah at sarah@rodneymatthewsstudios.com and we will do our best to make this possible. PANIC OVER!
The time your order takes to arrive depends not only upon your chosen shipping method:
UK:Europe:
- Royal Mail 2nd Class - 2 to 3 working days
- Royal Mail 1st Class - next day
- Special Delivery Guaranteed - next day by 1pm
Rest of World:
- Royal Mail International Standard - 3 to 5 working days
- Royal Mail International Tracked/Signed - 3 to 5 working days
- Royal Mail International Standard - 5 to 7 working days
- Royal Mail International Tracked/Signed - 5 to 7 working days
... but also upon how long it takes us to process your order. Here is what happens at our end:
1) Sarah receives an email to say you have placed an order - thank you!
2) We begin working on your items as soon as possible:
Ordered a PRINT?
Your print will either be produced in-house (at our base in Cheltenham, Gloucestershire) or by our award-winning printers (in Radstock, Somerset). If we can do it in-house turnaround time is quite quick - Sarah usually does this within 1 to 2 working days. If not, we call our printers right away to add your print to our order. We collect our orders weekly - it's a three hour round trip, but well worth it to ensure your print eventually arrives with you in pristine condition - turnaround time is usually 3 to 5 working days. All prints are inspected by Rodney himself and he will only put his signature to one when he is completely happy with the quality. Accompanied by protective tissue paper, Rodney will roll your print into a sturdy postal tube and hand-write your address ready for shipping.
Ordered an ORIGINAL 1970s POSTER?
Rodney has kept these posters in stock in wonderful condition for over forty years. We try our best to ship them the same or next day. Rodney will roll your poster into a sturdy postal tube and hand-write your address ready for shipping.
Ordered a CALENDAR, GREETINGS CARD, MAGAZINE or PUZZLE?
We keep these items in stock and try our best to ship them the same or next day. Sarah will set to work packaging these items securely for you. As usual, Rodney will hand-write your address ready for shipping.
Ordered an original PENCIL DRAWING?
Your pencil work will already be mounted and wrapped in cellophane. Sarah will create a letter of authenticity, which Rodney will hand-sign and date. Your original and letter of authenticity will packaged securely together by Sarah. We try to ship originals the same or next day. Using our discretion we may upgrade shipping from Royal Mail to a trusted courier company.
Ordered an original COLOUR PAINTING?
Rodney and Sarah will work with you to ensure your painting gets to you promptly and safely. Your painting will require framing, which will of course be done at no extra charge. Rodney will hand-sign and date a letter of authenticity for you. Preferably, these items will be handed over to you personally.
3) Rodney or Sarah will take your package to the Post Office (or a reputable courier) for shipping.
4) Sarah will mark your order as fulfilled on our system and will send you a Shipping Confirmation email - if you requested a tracked service, this is where you'll find those details.
