Shipping Information

Our aim is to get your order to you as swiftly as possible in excellent condition.  This take a little time, because most items are MADE TO ORDER, but we hope you agree that the wait is worth it.

So, if you've chosen your items, made your payment and received your Order Confirmation email, you're probably wondering what happens next, or more importantly when will my order arrive?  Here' what happens at Rodney Matthews Studios: 

1) We receive an email to say you've placed an order - thank you!

2) We start preparing your order ready for shipping:

Ordered a PRINT? 

Your print will either be produced in-house (at our base in Cheltenham, Gloucestershire) or by our award-winning printers (in Radstock, Somerset).  If we can do it in-house, turnaround time is quite quick - Sarah usually does this within 1 to 2 working days.  If not, we call our printers right away to add your print to our order.  We collect our orders weekly - it's a three hour round trip, but well worth it to ensure your print eventually arrives with you in pristine condition - turnaround time is usually 3 to 5 working days.  Your print is inspected by Rodney himself and he will only put his signature to it when he is completely happy with the quality.  Accompanied by protective tissue paper, Rodney will roll your print into a sturdy postal tube and hand-write your address ready for shipping.

Ordered a CALENDAR, GREETINGS CARD, MAGAZINE or PUZZLE? 

We keep these items in stock and try our best to ship them the same or next day.  Sarah will set to work packaging these items securely for you.  As usual, Rodney will hand-write your address ready for shipping.

Ordered an ORIGINAL 1970s POSTER? 

Rodney has kept these posters in stock in wonderful condition for over forty years.  We try our best to ship them the same or next day.  Rodney will roll your poster into a sturdy postal tube and hand-write your address ready for shipping.

Ordered an original PENCIL DRAWING? 

Your pencil work will already be mounted and wrapped in cellophane.  Sarah will create a letter of authenticity, which Rodney will hand-sign and date.  Your original and letter of authenticity will packaged securely by Sarah.  Rodney will hand-write your address ready for shipping.

Ordered an original COLOUR PAINTING? 

Rodney and Sarah will work with you to ensure your painting gets to you promptly and safely.  Your painting will require framing, which will of course be done at no extra charge.   Rodney will hand-sign and date a letter of authenticity for you.  It will then be ready for shipping by a reputable courier or preferably, handed over to you personally.

Need your order URGENTLY?

We understand that sometimes an order is required urgently.  If this is the case, then please do get in touch.  We often arrange rush orders and will always try to get an item to you quicker if we can.  Email Sarah at sarah@rodneymatthewsstudios.com and we will do our best to make this possible.

3) Rodney or Sarah will take your package either to the Post Office or a reputable courier for shipping.

4) Sarah will mark your order as fulfilled on our system and will send you a Shipping Confirmation email - if you requested a tracked service, this is where you'll find those details.

6) Your order will then arrive according to the timescales below:

 
Shipping Zone (Timescale) Service Large Letter (eg greetings cards, tickets, etc.) Small Parcel (eg prints, posters, puzzles, etc.)  Medium Parcel (e.g. calendars, outsized prints, etc.) Originals

UK

(next day)

Royal Mail

1st Class

£1.40

£3.45 £5.75 -

UK

(2 to 3 working days)

Royal Mail

2nd Class

£1.26 £2.95 £5.05 -

UK

(next day by 1pm)

Royal Mail

Special Delivery Guaranteed 

£7.30 £8.60 £8.60 FREE

Europe

(3 to 5 working days)

Royal Mail

Standard 

£3.85 £6.20 £8.85 -

Europe

(3 to 5 working days)

Royal Mail

Tracked and/or Signed 

£8.30 £10.55 £12.55 FREE

World Zone 1*

(5 to 7 working days)

Royal Mail

Standard 

£4.85 £8.50 £13.35 -

World Zone 1*

(5 to 7 working days)

Royal Mail

Tracked and/or Signed 

£9.35 £12.95 £17.35 FREE

World Zone 2*

(5 to 7 working days)

Royal Mail

Standard 

£5.15 £9.20 £14.10 -

World Zone 2*

(5 to 7 working days)

Royal Mail

Tracked and/or Signed 

£9.65 £13.45 £18.15 FREE
* World Zone 2: Australia, New Zealand and Singapore; World Zone 1: rest of world (excluding world zone 2, UK and Europe)