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COVID-19 UPDATES

UPDATED SUNDAY, 12TH JULY 2020

ORDER PROCESSING

We are pleased to let you know that we are operating as normal.

DELIVERY

We send orders by Royal Mail, who are continually updating their website with information about their services and delivery times.  At the moment, the following applies: 

  • All UK services are operational, however there may be slight delays within areas experiencing staff shortages.  Please also note, that the time guarantee on the Special Delivery Guaranteed by 1pm service has change to 9am the next day. 

  • Most international services are operational, but delays are to be expected (with varying levels of visibility of tracking events and the capture of signatures). For more details please click here

  • Some international services are being suspended. This is due to the lack of available transport links and/or the suspension of a country’s postal service – for the full list and more details please click here. We are still accepting orders from these countries, so that customers do not miss out on our sale prices, but we will hold orders here until normal service resumes.

If you have any questions about an order you have placed or are thinking of placing, please send us an email: info@rodneymatthewsstudios.com

 

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